+44 (0)1329 822 212

Office hours are 10am to 6pm Monday to Friday. Outside of these hours please leave a message on our answerphone service and we will get back to you the next working day. Alternatively please

Email: info@bethstevens.co.uk

At the checkout you will be asked to complete invoice and delivery details before being transferred to PROTX, the largest independant UK secure online payment service provider which is fully approved by all major UK acquiring banks. Here your payment card details will be taken and cardholder validation checks carried out, using all the latest fruad prevention methods (for further details please go to our "payment security" page or visit www.protx.com). We do not store or process credit card details on our website. All major credit and debit cards are accepted including: Visa, Visa Delta, Visa Electron, MasterCard, Switch, Maestro and Solo. We do not debit for an order until it is ready to be despatched.

If you wish to pay by cheque please choose this option at the checkout; print off your order summary and forward it with a cheque for the required amount made payable to BETH STEVENS LTD. Goods will be despatched once your cheque has cleared.

UK STANDARD DELIVERY (USING ROYAL MAIL FIRST CLASS POST OR PARCELFORCE 48 or 24) £4.95 - FREE FOR ALL ORDERS OVER £50.00

We believe it is important for you to get your order as quickly as possible. Therefore unlike many companies our UK Standard Delivery option is despatched via Royal Mail First Class Post (signed for) or Parcel Force 48 or 24 for larger items. This means that you should generally receive your items 1-2 days from ordering. However, if you order on Friday or over the weekend your order may take a little longer. Also during the build up to Christmas items may take longer to arrive. The cost of this Standard UK Delivery Service is £4.95 or FREE for all orders over £50.00. (Please note that delivery to the Channel Islands and some outlying parts of the UK may also take a bit longer - simply phone +44(0)1329 822 212 or email info@bethstevens.co.uk for an estimated delivery date if you need your order urgently.)

When returning goods we would be grateful if you could let us know by sending a short email to info@bethstevens.co.uk or by phoning the orderline on 01329 822 212. Your return should be sent to:

Beth Stevens Ltd, Unit 260 Ordnance Business Park, Aerodrome Road, Gosport, Hampshire PO13 0FG

We recommend that you send items under 2Kg by Royal Mail "recorded signed for" (this should be an additional 72p on the normal postage cost) or obtain a receipt of posting. Please do not use the Royal Mail Special Delivery service. For heavier or valuable items please ring our orderline on 01329 822 212 or email us at info@bethstevens.co.uk and we will arrange for collection by our courier.

We can only make refunds to the original payament card charged or by cheque if the original purchase was made by personal cheque. We aim to action all refunds within 1 working day from receipt of the returned goods. Once your refund has been processed we will of course let you know via email.

Goods should be returned to:

BETH STEVENS LTD, Unit 260 Ordnance Business Park, Aerodrome Road, Gosport, Hampshire PO13 0FG.

You need to take reasonable care to ensure that the goods are not damaged in the meanwhile or in transit. For your piece of mind, we strongly recommend that you return any items by registered mail or obtain a receipt of posting and have sufficient insurance cover. This is particularly important when returning valuable products as we cannot be responsible for items lost or damaged in the mail.

Description of Products

Every effort is made to ensure that the description, photograph and prices of products are accurate when the information is entered on the website. However we reserve the right to withdraw any products at any time and/or remove or edit any materials or content. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Order acceptance

To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:

· Provide your real name, phone number, e-mail address, payment details and other requested information

· Be over 18 years of age

· Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses are not acceptable

· Possess a valid credit or debit card issued by a bank acceptable to us

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Contract creation

When you have placed an order for products on the website, you will send you an order acknowledgment email detailing the products you have ordered. This is not an order confirmation or acceptance of your order from BETH STEVENS LTD; it does not indicate that a contract exists between you and BETH STEVENS LTD. We cannot confirm the price of a Product until your order is accepted. When your order is despatched from our warehouse we will send you a despatch confirmation email. Order acceptance and completion of the contract between you and BETH STEVENS LTD will take place only on despatch of the products ordered, unless we have previously notified you that we are unable to accept your order or you have cancelled it in accordance with the instructions in Change or Cancel an order. Non acceeptance of your order may be due to:

· Non-availability of the item ordered

· Inability to obtain authorisation for your payment

· Identification of a pricing or product description error

· You fail to meet the purchase eligibility criteria listed above