Our Contact details:

Beth Stevens Ltd

Unit 260 Ordnance Business Park Aerodrome Road Gosport Hampshire PO13 0FG United Kingdom

Phone: +44 (0)1329 822212

Fax:

Email: sales@bethstevens.co.uk

All prices are inclusive of VAT @ 17.5% VAT Registration No: 916923213

Description of Products

Every effort is made to ensure that the description, photograph and prices of products are accurate when the information is entered on the website. However we reserve the right to withdraw any products at any time and/or remove or edit any materials or content. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Order acceptance

To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:

· Provide your real name, phone number, e-mail address, payment details and other requested information

· Be over 18 years of age

· Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses are not acceptable

· Possess a valid credit or debit card issued by a bank acceptable to us

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Contract creation

When you have placed an order for products on the website, you will send you an order acknowledgment email detailing the products you have ordered. This is not an order confirmation or acceptance of your order from BETH STEVENS LTD; it does not indicate that a contract exists between you and BETH STEVENS LTD. We cannot confirm the price of a Product until your order is accepted. When your order is despatched from our warehouse we wil send you a despatch confirmation email. Order acceptance and completion of the contract between you and BETH STEVENS LTD will take place only on despatch of the products ordered, unless we have previously notified you that we are unable to accept your order or you have cancelled it in accordance with the instructions in Change or Cancel an order. Non acceeptance of your order may be due to:

· Non-availability of the item ordered

· Inability to obtain authorisation for your payment

· Identification of a pricing or product description error

· You fail to meet the purchase eligibility criteria listed above

These Terms and Conditions are governed by the laws of England and Wales, and consequently any dispute arising from usage of the site shall be subject to the exclusive jurisdiction of the courts of England and Wales.

UK Standard Delivery - 3-5 working days by Royal Mail Standard Parcels - £3.95 - (Please note the Channel Islands are not covered by this delivery option - instead please phone +44(0)23 9251 3722 for an estimated delivery cost using an alternative method)

Special offer - For all orders of £50 and above, UK Standard Delivery is free (offer excludes the Channel Islands).

UK Next Day Delivery - By 1pm next day (Mon-Fri only) - Items must be ordered by 3pm the day before. Up to 2Kg in weight - £7.50; Over 2Kg in weight - £10.00 (Please note this delivery type is not available to the Channel Islands and excludes some areas of the UK please phone +44(0)23 9251 3722 to check availability.)

Overseas - Royal Mail Overseas signed for service - For all overseas deliveries (including the Channel Islands) please phone +44(0)23 9251377 or email info@bethstevens.co.uk for a quote and to confirm that the items you have chosen can be mailed

Please note all transaction information passing to PROTX VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted. Nothing passing to the PROTX servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Having entered your details, PROTX will carry out cardholder validation checks, using all the latest fraud prevention methods, and gain authorisation for payment from your card issuer. PROTX has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

At this point no money will be debited from your account. This will only happen when your order is ready to be despatched and BETH STEVENS LTD instruct PROTX to release the payment that has been authorised. Please note that in the event that the issuer of your payment card refuses to, or does not, for any reason, authorise payment to us, we cannot be liable for any delay or non-delivery of your order.

If you would like further details, or have any questions, about the service PROTX provide please visit www.protx.com

Under the EU Distance Selling Directive you have a statuatory right to cancel your contract any time up to 7 days from the day after you receive your order. Simply phone our orderline on +44(0)23 9251 3722 or email us at info@bethstevens.co.uk with details of your order number. If you cancel your contract once your order has already been delivered you will be responsible for returning the goods to BETH STEVENS LTD at you own cost.

Goods should be returned to:

BETH STEVENS LTD 12 St Marys Avenue, Alverstoke, Hampshire PO12 2HX.

You must take reasonable care to ensure that the goods are not damaged in the meanwhile or in transit. For your piece of mind, we strongly recommend that you return any items by registered mail or obtain a receipt of posting and have sufficient insurance cover. This is particularly important when returning valuable products as we cannot be responsible for items lost or damaged in the mail.

Once you have notified BETH STEVENS LTD that you are cancelling the contract, we will refund you, within 30 days, for any sum that has been paid by you or debited from your credit card for the goods (this includes your original delivery costs).

For further details of your rights under the EU Distance Selling Directive please visit http://www.opsi.gov.uk/si/si2000/20002334.htm

We endeavour to take all reasonable steps to protect your personal details. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default. You have the right to see personal data (as defined in the Data Protection Act) we keep about you, upon receipt of a written or email request. If the information we hold is incorrect we will of course delete or correct it promptly.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

When returning goods please fill out the returns form that will be sent out with your order and indicate whether you wish to receive an alternative item or a refund. All returns should be sent to:

Beth Stevens Ltd, 12 St Marys Avenue, Alverstoke, Hampshire PO12 2HX

We strongly recommend that you return any items by registered mail or obtain a receipt of posting and have sufficient insurance cover. This is particularly important when returning valuable products as we cannot be responsible for items lost or damaged in the mail. Return of goods is at the customers own expense.

Please note that this returns policy does not affect your statutory rights for returned goods under the EU Distance Selling Directive.

If you have any queries regarding our satisfaction guarantee or how to return goods please do not hesitate to contact us either by telephone on +44(0)23 9251 3722 or by email at info@bethstevens.co.uk

On receipt of your returned items, unused and in their original condition we will make a refund to the value of the goods and your original delivery charge. We do not refund the cost of return postage, unless the goods were supplied to you faulty or incorrectly due to an error on our part.

We can only make refunds to the original debit/credit card charged or by cheque if the original purchase was made by personal cheque. We generally aim to action all refunds within 7 working days from receipt of the returned goods.

Please note that this refund policy does not affect your statutory rights for returned goods under the EU Distance Selling Directive.